To enable the app you should do the following:

• Go to “Online store” in the admin panel of your store;
• Click on “Customize” button near a theme you want to enable the app for;
• Click on “App embeds” icon;
• Enable the toggle for Webtex app.

In order to display the review’s functionality on your store front-end, you should add the review’s widget in your theme:

• go to “Online store” in the admin panel of your store;
• click on “Customize” button near a theme you want to enable the app for;
• switch to the Products in the upper drop-down and choose the necessary template;
• here you need to add the & Product reviews widgets from Webtex in the necessary section into any position you need.

To add a new widget just do the following:

• click on “Add block” in the corresponding section;
• scroll down the pop-up to the Apps section;
• select the Stars or Product reviews widgets from Webtex;
• move them to the right position using the drag-and-drop.

You configure the review’s widget per your needs:

• go to “Online store” in the admin panel of your store;
• click on “Customize” button near a theme you want to enable the app for;
• switch to the Products in the upper drop-down and choose the necessary template;
• click on the Product reviews widget -> the settings of the widget will appear.

Here are the brief explanations of all settings:

• Number of reviews per page - this setting defines the number of reviews shown in the widget per each page.
• Show stars breakdown - this setting displays the breakdown by the rating stars in the summary section on the front-end.
• Show images gallery - this setting displays the gallery with all images uploaded to the reviews.
• Show location - this setting displays the location of the reviews’ authors.
• Available filters - this setting defines the available sorting options of the reviews on the product page.
• Sort by - this setting defines the default sorting order of the reviews on the product page.
• Section padding - these settings define the paddings from the top or bottom of the container, where the widget is added.

In order to configure the app go to Apps - Webtex Product reviews app - Settings:

• Display language in the reviews grid - display the language of review in the reviews grid.
• Send review notifications - this setting sends you notifications when a new review is submitted.
• Notification email - you can specify an additional email address to which you want to receive the review notifications. The notifications are also sent to your "Store contact email".
• Hide review title - this setting hides the review’s title field and allows your customers to write the reviews without specifying the review’s subject.
• Allow image uploading - this setting allows your customers to attach images/photos to the reviews. The following file formats are allowed: png, jpg, jpeg
• Enable Pros & Cons - this setting allows your customers to enter pros & cons for their reviews.
• Email address - enter your email address, from which you want to send the emails. Note: you need to validate email in order to enable the emails. If the email address is not validated or empty, [email protected] will be used.
• Multi-language emails - when enabled, your customer will receive a review request email in the language they choose when shopping at your store. For that, you will need to translate this email template to each of your store languages. If no corresponding template is created, the customer will receive an email in the default language.
• Exclude products by type - this setting allows you to disable email requests for orders with products of certain types or to exclude these products from the reviews request emails if there are multiple products in the order.
• Exclude products by tags - this setting allows you to disable email requests for orders with the products with certain tags or to exclude these products from the reviews request emails if there are multiple products in the order.

All approved reviews can be found in the “Approved” tab in the reviews grid. The reviews grid allows you to see all necessary details of the review right from the grid. Here you can see:

• reviewed product;
• selected rating;
• review’s title & review text;
• nickname & location of an author;
• verification badge;
• market & language of storefront, from which a review was submitted;
• review’s status.

The page with the review’s details shows you the full information about the review:

• Selected rating;
• Review’s title & text;
• Pros & Cons if enabled;
• Verification flag;
• Author’s details;
• Review’s images uploaded by the customers;

The page with the review’s details shows you the full information about the review:

• Reviewed product;
• Date when the review was posted;
• Nickname & email of an author of the review;
• Location of the author (if a review is submitted from the storefront, the location will be detected automatically);
• Verification status;
• Source (storefront, admin panel or import);
• Market & language of storefront, from which a review was submitted;
• Helpfulness (number of thumb up/down votes for the review).

The following columns in the CSV file are required and cannot be removed:

• product_handle;
• status;
• rating;
• author;
• body;
• created_at.

The reviews are assigned to the products using the “product_handle”. In order to find a product handle, follow the steps:

1. Go to edit a product in your Shopify admin panel;
2. Scroll the page down to the Search Engine optimization section and click Edit;
3. A product handle will be visible in the “URL handle” field.

This page displays all products with the reviews. Here you can easily see the number of reviews for every product & a date of last review. You can also filter the products by:

• rating;
• reviews number;
• date of last review.

The Webtex app supports the Shopify Markets by default. This integration enables:

• add reviews for specific markets;
• automatically detect a market from which a review was posted;
• display a market in a detailed review view;
• display a review’s market in the reviews grid;
• filter reviews by the markets.

Here you can:

• Enable the entire automation;
• Specify when the emails are sent;
• Disable the second & third emails.

Sender details
This section allows you to change:

• Sender email - email address, from which you need to send the ‘thank you’ emails. By default the [email protected] email is used. If you want to change it to your email you can do this in the Settings of the app in the “Email address” field.

• Subject - a subject of the email. Emojis are supported.
• Preview - a preview of the email, which appears in the list of emails in your email account. Emojis are supported.

Content
This section allows you to change the main content of the email:

• Logo - here you can add a logo to your email and change its size.
• Background color - here you can change the background color of your email using a color palette.
• Greeting - this text appears in the beginning of the email as the greeting.
• Body - this text is the main content of the email, which appears above the products for review.
• Bottom text - this text is added below the products and it allows you to add any text you want to appear at the end of your email.
• Call-to-action button - here you can change the label of the leave a review button.
• Unsubscribe button - here you can change the label of the unsubscribe button.
• Social networks - here you can add the links to your social profiles.

All changes you make in the Content section are visible in the Preview window on the fly.

The multi-languages support works the following way:

• For the review request emails the app retrieves a language from an order and sends the emails in this language if there is a translation for it in the app. If a store owner doesn’t translate the emails to this language, the english version of the email is used.
• For ‘thank you’ emails the app retrieves a language from a storefront, from which a review is submitted. The further steps are the same as above.

The app also provides the complete logs of all emails sent by the automations and shows you the events for every email.

For the ‘review request’ logs the following details are available:

• Order ID
• Recipient
• Automation (1st email, 2nd email or 3rd email)
• Language of the email
• Sent on date
• Email tracking events (Sent, Opened, Clicked, Review left, Unsuscribed)